Enhance Your Ticketing System with Automatic Package Tracking

Our integration provides seamless package tracking directly within ConnectWise Manage PSA. Stay updated with automatic ticket status changes based on real-time tracking statuses from carriers like UPS, USPS, and FedEx.

Key Features:

• Automated ticket status updates based on package tracking information.
• Support for multiple carriers including UPS, USPS, and FedEx.
• Custom branded email notifications for customers with tracking updates.
• Track multiple packages per Service or Project ticket.
• Save tracking history directly in the ticket for better reference.
• Improve workflow efficiency with automated board swaps and technician alerts.

Example Workflows:

• Inform technicians when PCs are delivered to proactively reach out to customers.
• Automatically swap boards upon delivery of a package.
• Increase visibility of shipped products directly from the service board.